Terms and Conditions
General Conditions of Sale (GCS)
Article 1 - Purpose
These General Terms and Conditions of Sale (GTC) govern sales made on The Velvet Vintage Store website for ready-to-wear products. By placing an order, the buyer accepts these GTC without reservation.
Article 2 - Identity of the Seller
Company Name :
Legal form : Micro-enterprise
Head office address : 80 Avenue Roger Salengro, 01500 Ambérieu-en-Bugey, France
SIRET number : [SIRET number]
Intra-Community VAT number : [Number, if applicable]
Contact : customerservice@thevelvetvintagestore.com
Article 3 - Products
The products offered are described and presented with the greatest possible accuracy. However, variations may occur, particularly with regard to colors on the screen and sizes. The photographs and illustrations are for information purposes only and do not bind the seller.
Article 4 - Prices
Prices are indicated in euros, all taxes included (TTC), excluding delivery costs.
Article 5 - Orders
The buyer places an order by selecting the items he wishes to purchase and following the online ordering process. An order confirmation will be sent by email upon validation.
The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
Article 6 - Payment Terms
Payment is due immediately upon ordering. The buyer can pay by credit card, PayPal or any other secure payment method offered on the site.
Payment is secure and the site guarantees the confidentiality of banking information provided by the buyer.
Article 7 - Delivery
The products are delivered to the address indicated by the customer when ordering. Delivery costs are calculated according to the destination and are added to the total price of the order. Delivery times are given for information purposes only and do not constitute a commitment.
In the event of a delay in delivery, the buyer will be informed and may cancel his order if the delay exceeds 30 days.
Article 8 - Right of Withdrawal
In accordance with the law, the customer has 14 days from receipt of the product to exercise his right of withdrawal without having to justify reasons or pay penalties. The product must be returned in perfect condition, in its original packaging, unworn and with all labels.
Return shipping costs are the responsibility of the customer, except in the case of a defect or error attributable to the seller. Refunds will be made within 14 days of receipt of the returned items.
Article 9 - Returns and Exchanges
Apart from the right of withdrawal, the seller accepts returns and exchanges within 14 days of receipt. The product must be returned in perfect condition, with the original labels. The return costs are the responsibility of the customer, unless the return is due to an error by the seller or a defect in the product.
Article 10 - Guarantees and Liability
The products sold benefit from the legal guarantee of conformity and the legal guarantee against hidden defects, in accordance with articles L217-4 and following of the Consumer Code. In the event of a lack of conformity or hidden defect, the customer can request the replacement or refund of the product.
The seller cannot be held responsible for any damage resulting from the improper use of the products purchased.
Article 11 - Protection of Personal Data
The personal information collected is necessary for order management. It is strictly confidential and will not be disclosed to third parties under any circumstances. In accordance with the Data Protection Act, the customer has the right to access, rectify and oppose data concerning him/her.
To exercise this right, the customer can contact [Contact email].
Article 12 - Intellectual Property
All elements of the site
Article 13 - Applicable law and Disputes
These General Terms and Conditions are subject to French law. In the event of a dispute, an amicable solution will be preferred. Failing this, the French courts will have jurisdiction to settle the dispute.
Last update of the T&Cs : November 10, 2024