Privacy Policy
Privacy Policy
1. Introduction
This privacy policy explains how The Velvet Vintage Store website collects, uses and protects the personal information you give us when you use our online clothing store.
By using our site, you agree to the terms of this privacy policy. We encourage you to read it carefully to understand how we process your personal data.
2. Information Collected
We collect several types of personal information when you interact with our site, including when you:
• Create a customer account;
• Place an order;
• You subscribe to our newsletter;
• Contact us for assistance.
The personal information we collect may include :
• First and last name ;
• Shipping and billing address;
• E-mail address ;
• Phone number;
• Payment information (managed by secure payment service providers);
• Order history and purchasing preferences.
3. Use of Personal Data
The personal data we collect is used for the purpose of:
• Manage your orders : processing, delivery, tracking and customer relationship management;
• Communicating with you : for information about your order, confirmations, and updates;
• Personalize your user experience : by adapting content and offers according to your preferences;
• Send promotional offers : if you have agreed to receive our newsletter or marketing communications;
• Improve our site and services : by analyzing the data collected to understand trends and improve the user experience.
4. Sharing of Personal Data
We undertake not to sell, rent or share your personal data to third parties without your consent, except in the following cases:
• Service Providers : We may share your information with trusted third parties who help us deliver our services, such as payment processors, delivery services, and marketing tools. These partners are required to respect the confidentiality of your information.
• Legal obligations : In the event of a legal obligation or request from a public authority, we may be required to share your information.
5. Data Retention Period
We retain your personal data for as long as necessary to achieve the purposes for which it was collected or to comply with legal and regulatory obligations.
• Customer data : retained for as long as you are active or for a maximum of 5 years after your last interaction.
• Order data : retained for tracking and tax compliance purposes for a period of 5 years.
6. Data Security
We implement technical and organizational security measures to protect your personal data against unauthorized access, disclosure, modification or destruction.
Payment information is processed securely by our payment partners and is not stored directly on our servers.
7. Your Data Protection Rights
In accordance with the GDPR and applicable laws, you have the following rights over your personal data:
• Right of access : You can request to consult the personal data that we hold about you.
• Right of rectification : You can request the correction of your information if it is incorrect or incomplete.
• Right to erasure : You can request the deletion of your personal data, within the limits provided by law.
• Right to restriction of processing : You can restrict the use of your data in certain circumstances.
• Right to object : You can object to the use of your data for legitimate reasons, including marketing.
• Right to portability : You can obtain a copy of your data in a structured and common format.
To exercise these rights, you can contact us at the following address: customerservice@thevelvetvintagestore.com .
8. Cookies and Similar Technologies
Our website uses cookies to improve your browsing experience and analyze site usage. Cookies are small files stored on your device. You can set your browser to refuse cookies, but this may limit some of the site's functionality.
The cookies we use include:
• Necessary cookies : for the proper functioning of the site;
• Analytical cookies : to understand and improve site performance;
• Marketing cookies : to offer you personalized offers.
9. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with the date of the update. We encourage you to periodically review this page to stay informed about the privacy practices of our site.
10. Contact
For any questions regarding our privacy policy or to exercise your rights, you can contact us at the following address:
Company Name : The Velvet Vintage Store
Address : 80 Avenue Roger Salengro, 01500 Ambérieu-en-Bugey, France
Email : customerservice@thevelvetvintagestore.com
Privacy Policy Last Updated : November 10, 2024