Seller
🏷️ I want to sell
💡 How do I get paid when my item sells?
Once your item has sold, you will receive an email notification confirming the sale. Payment is processed after the buyer's 14-day return period has expired. Once this period has passed and the sale is confirmed, we transfer your earnings directly to your bank account. You will also receive an email notification once the payment transfer has been completed. If the buyer decides to return the item within the return period, we will notify you and return the item to our inventory.
💡 Why do my items appear as “sold” in my account, but I haven’t received payment?
When an item is marked as "sold" in your account, it means that a buyer has made the purchase. However, payment will not be processed until the 14-day return period has expired. You will receive an email confirming the payment transfer once it has been completed. If the item is returned by the buyer, you will also be notified and the item will be returned to our inventory.
💡 What can I sell? What brands are accepted?
We focus on high-quality, timeless items including clothing, accessories, shoes, jewelry, and select luxury items. We also accept fast fashion items, but they must be in perfect condition. Please contact us in advance to confirm that we can accept your fast fashion items before sending them to us. For a full list of preferred brands and guidelines, visit our website.
💡 How to sell with The Velvet Vintage?
Selling with us is easy! Start by submitting your items to be reviewed on our site. If they meet our quality and style standards, we’ll take care of everything else: professional photos, descriptions, and listings on our site and partner platforms. Once your items sell, you’ll receive payments according to our schedule.
🆘 I don't know how to choose items to sell. Can you help me?
Absolutely! Our team is here to help you select items that align with our brand’s aesthetic and quality standards. Feel free to contact us for advice on what sells best and how to prepare your items for submission.
Where are my items sold?
Your items are listed on the Velvet Vintage website. Additionally, selected pieces are showcased at our monthly events in major European cities, maximizing exposure to a wide audience. We also plan to showcase your items on popular platforms such as Vestiaire Collective and Vinted:
Can I remove an item from sale before the end of the listing period?
Yes, you can request to remove an item from sale at any time before it is sold. Please contact us and we will handle the removal process for you.
What happens if my item doesn't sell within a year?
If your item is still unsold after one year, you have the option to return it or donate it to charity. We will contact you to discuss your preference if the item has not sold at the end of this period.
Why aren't my items appearing in my account yet? Is this normal?
Once we receive your items, our team conducts a thorough inspection, photographs each piece, and prepares descriptions before listing them for sale. Listings typically go live within 5 days of the item's arrival to ensure quick exposure on our platform and partner sites. If you don't see your items listed within this time frame, please contact us for an update.
What is the buyer return period?
Our buyers have a 14-day return period, starting from the date of receipt of the item. This period allows them to evaluate their purchase. Payments to sellers are processed after this period, which guarantees confirmed transactions.
Who handles communication with the buyer?
Our team handles all buyer communication, including inquiries, returns, and support. You can trust us to handle every interaction professionally and transparently.
Who is responsible for listing my items? When does the listing take place?
We handle all aspects of listing your items. Once received, your items go through a review and preparation process, including photographing and creating a description. Listings typically go live within 5 days of the item arriving.
What happens if my items are not selected after submission?
If an item does not meet our quality or brand standards, we will return it to you or donate it to charity, whichever you prefer.
Who determines prices and how are they set?
Prices are set by our team of vintage fashion experts, taking into account market demand, brand, condition of the item and comparable resale prices. This ensures that each item is sold at a competitive price.
Are my items authenticated by The Velvet Vintage?
Yes, all items undergo an authentication process by our team to ensure quality and authenticity. This helps build trust with buyers and increases the chances of a successful sale.
What is your commission on the sale of an item?
Our commission rates are designed to be competitive and rewarding for sellers. Here’s our breakdown:
|
Selling price |
You win |
The Velvet Vintage Commission |
|---|---|---|
|
More than €2000 |
90% |
10% |
|
€1000 to €1999 |
85% |
15% |
|
€500 to €999 |
80% |
20% |
|
€100 to €499 |
70% |
30% |
|
Under €100 |
65% |
35% |
Are items entrusted to The Velvet Vintage insured?
Yes, from the moment we receive your items they are fully insured against theft, fire and accidental damage until they reach the buyer. This gives you peace of mind knowing your items are protected throughout the process.
What are the benefits of selling with The Velvet Vintage?
By selling with us you benefit from extensive exposure across multiple platforms, monthly events across Europe, professional photography, secure storage and a full management service from listing to sale. Plus, our competitive commission rates mean you keep a higher percentage of every sale.
How long will my item stay on sale?
Items are listed for sale for a maximum of one year. If an item remains unsold after this period, you have the option to collect it or donate it to charity.
Who covers the collection and delivery costs?
We offer free collection of items from eligible locations across Europe. Our team arranges collection through trusted couriers, ensuring a smooth and convenient process. For items returned to you, standard delivery charges may apply.