Acheteur
Frequently Asked Questions (FAQ)
🛍️ I want to buy
🛍️ How can I track my order?
Once your order has been shipped, you will receive a tracking link via email. You can use this link to track the progress of your delivery and find out when to expect your item. If you have any questions or require further information, please do not hesitate to contact our customer support team.
What should I do if I don't receive my order?
If your order does not arrive within the expected time frame, please contact our customer support team. We will investigate the issue with our shipping partners and keep you updated until the issue is resolved.
I changed my mind. Can I return my item?
Yes, we offer a 14-day return period, starting from the date you receive your item. If you decide to return your purchase, please contact our support team within this period for return instructions. Items must be returned in their original condition. Refunds are issued after the item has been received and inspected.
Can I change my shipping address?
If you need to update your shipping address after placing an order, please contact our support team as soon as possible. Address changes are only possible before the order is shipped. Once the item is on its way, it is no longer possible to change the address.
What are the delivery options and costs?
We offer a range of shipping options to suit your needs. Shipping costs vary based on destination and delivery speed. You can review available options and costs at checkout. We partner with trusted carriers to ensure your order arrives safely.
Which countries do you ship to?
We currently ship to a large number of countries in Europe and other selected international destinations. During checkout, you will see the shipping options available based on your shipping address. If you have any specific delivery requests, please do not hesitate to contact our support team.
How do you guarantee the condition and authenticity of the items?
Our team of experts carefully inspects each item before listing it for sale. Each item is authenticated and quality checked to ensure it meets our high standards. This ensures that you receive authentic, high-quality pieces when you purchase from us.
What payment methods are accepted and are they secure?
We accept a variety of secure payment methods, including credit/debit cards, PayPal, and other popular options. Our payment processing is handled by trusted third-party providers that have advanced encryption and fraud protection, ensuring a safe shopping experience.
How do I purchase an item on The Velvet Vintage?
Shopping with us is easy! Browse our online collection, select the items you like and add them to your cart. Proceed to checkout, where you can choose your payment and delivery options. Once your order is confirmed, we take care of the rest and keep you updated every step of the way.